Managed IT for hotels, venues and hospitality groups
Reliable guest connectivity, property systems, POS networks and back-of-house IT for hospitality environments that operate around the clock.
What we hear from hotel and hospitality operators
- Guest Wi-Fi expectations that now match a five-star home network, not a 2012 hotspot
- Hotspot portals that need to authenticate guests against the property management system using last name and room number
- Property management systems like Mews, Opera, RMS and Protel sitting at the centre of every operational workflow
- Point-of-sale and back-of-house systems exposed to PCI-DSS expectations whether you wanted them to be or not
- Multi-property operators trying to keep one consistent technology standard across very different sites
- 24/7 operation with no business-hours window where IT changes are 'safe'
How we look after hotels and hospitality
PMS-integrated guest Wi-Fi
Hotspot portals tied to your property management system. Guests can authenticate using last name and room number, sessions can be tracked against the property's guest-access model, and IT does not become front desk's problem.
PMS support
Working knowledge of Mews, Opera, RMS, Protel and the integrations they need with Wi-Fi, POS, in-room entertainment and central reservation systems.
Property-grade Wi-Fi design
Surveyed and tuned for guest rooms, lobbies, conference floors, pool decks and back-of-house. Designed for occupied buildings, not from a brochure.
PCI-DSS aware POS networks
Point-of-sale and back-of-house segmented properly. Network design and documentation that holds up under your acquirer's PCI questionnaire.
Multi-property management
Standard operating environment across owned and franchised properties so the experience for guests and the support burden for IT is consistent.
24/7 operation
Senior engineering on call after hours. Guest Wi-Fi, PMS and front-desk systems require support coverage beyond standard business hours.
Typical outcomes
- Guest Wi-Fi becomes more reliable and easier to support
- Front desk stops fielding IT questions the system should answer for them
- POS and back-of-house networks segmented and documented for PCI-DSS questionnaires
- Multi-property estates run on one consistent technology standard
- After-hours incidents resolved before the morning manager arrives
Boutique hotel group, multi-property
Boutique hotel group operating four properties across NSW and QLD had inconsistent guest Wi-Fi, three different PMS deployments and no real after-hours IT cover. We standardised on a property-grade Wi-Fi platform with PMS-integrated hotspot portals authenticating guests by last name and room, segmented the POS environment for PCI alignment, and put 24/7 senior engineering behind the front desk. Guest Wi-Fi became more stable and easier for front desk teams to support.
What we typically deploy in Hotels & Hospitality
Connectivity & Voice
Business-grade NBN, fibre, SD-WAN and Microsoft Teams Calling. One bill, one team to call.
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A complete outsourced IT function, backed by senior engineers and clear reporting.
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Talk to someone who understands the environment
30-minute discovery call. We'll listen, ask the right questions, and tell you honestly whether we're the right fit for your hotels & hospitality business.
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